Definitions

The terms used in these Terms and Conditions shall have the following meanings:

1. Customer – a natural person, legal person, or an organizational unit without legal personality to which special regulations grant legal capacity, placing an Order within the Store;
2. Consumer – pursuant to Article 22[1] of the Civil Code, a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity;
3. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
4. Terms and Conditions – these Terms and Conditions specifying general conditions of sale and rules for the provision of electronic services within the online store rpatelier.pl;
5. Online Store (Store) – an online service available at https://rpatelier.pl/, through which the Customer may, in particular, place Orders;
6. Goods – products presented in the Online Store;
7. Sales Agreement – a sales agreement for Goods within the meaning of the Civil Code, concluded between rpatelier.pl and the Customer via the Store’s website;
8. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827);
9. Act on the Provision of Electronic Services – the Act of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended);
10. Order – a declaration of intent by the Customer directly aimed at concluding a Sales Agreement, specifying in particular the type and quantity of Goods.

General Provisions

1. These Terms and Conditions define the rules for using the online store available at https://rpatelier.pl/.
2. These Terms and Conditions constitute regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
3. The online store rpatelier.pl, operating at https://rpatelier.pl/, is run by RP Atelier Agnieszka Pomorska, Nocznickiego 8, 81-454 Gdynia, Poland, VAT ID: PL5842430809, REGON: 220464060. The business is registered in the Central Register and Information on Economic Activity (CEIDG).
4. These Terms and Conditions specify in particular:
   – rules for registration and use of an account within the Store;
   – conditions and rules for placing Orders electronically;
   – rules for concluding Sales Agreements via the Store.
5. Use of the Store is possible provided that the Customer’s IT system meets the following minimum technical requirements: cookies, JavaScript, and popup windows enabled; recommended screen resolution 1024×768 with 24-bit color depth.
6. The Customer must independently obtain access to a computer or device with Internet access.
7. rpatelier.pl reserves the right to restrict services to persons aged 18 or over.
8. Customers may access these Terms at any time via the website and download or print them.

Rules for Using the Online Store

1. Registration is optional. Orders may be placed without registration after accepting the Terms.

Registration requires completing a form, accepting the Terms, and providing mandatory personal data.

rpatelier.pl may suspend or limit access if the Customer:
– provides false or misleading data;
– violates personal rights of others;
– engages in unlawful or harmful behavior.

A banned user cannot re-register without consent.

2. The Store applies appropriate technical and organizational measures to ensure data security.
3. The Customer must:
   – use the Store lawfully;
   – not provide illegal content;
   – not disrupt the Store;
   – not send spam;
   – not inconvenience others;
   – use content only for personal use.
4. Sales documents are issued electronically unless otherwise requested.

Procedure for Concluding a Sales Agreement

1. To conclude an agreement, the Customer selects Goods and follows instructions on the website.
2. Goods are added to the cart.
3. The Customer may modify data until confirming the Order.
4. An Order summary is displayed before submission.
5. Acceptance of Terms and required data is necessary to place the Order.
6. Product information constitutes an offer under Article 66 of the Civil Code.

The agreement is concluded when the Order enters the Store’s system.
Confirmation is sent by email.

7. The agreement is concluded in Polish.
8. Orders and Terms are stored and available electronically.

Delivery

1. Delivery is limited to Poland and made to the address provided.
2. Delivery is carried out by courier companies or via personal collection.

Costs:
– 0 PLN for prepayment
– 10 PLN for cash on delivery

3. Delivery time: up to 3 working days (shipping), order processing up to 5 working days.
4. Damage during transport:
   The Store bears risk for Consumers.

For non-consumers, risk transfers upon handing over to the carrier.

5. COD orders must be accepted and paid upon delivery. Failure may result in additional costs.

Prices and Payment Methods

1. Prices are in PLN and include all taxes.
2. Payment methods:
   – bank transfer
   – cash on delivery
   – PayU system

Right of Withdrawal

Consumers have 30 days to withdraw from the contract without giving a reason.

To withdraw, contact:
RP Atelier Agnieszka Pomorska
rp@rpatelier.pl
Phone: +48 605 282 632

Refunds are issued within 14 days.

Return shipping costs are borne by the Customer (200 PLN for non-standard items).

Complaints (Goods)

The Store is liable under statutory warranty (Civil Code Articles 556+).

Complaints may be submitted:
– by post
– by email
– via contact form

Response time: up to 14 days.

Electronic Service Complaints

The Store will fix issues within a reasonable time.
Complaints can be submitted via email.

Out-of-Court Dispute Resolution

Consumers may:
– apply to Trade Inspection
– use arbitration courts
– use the EU ODR platform: http://ec.europa.eu/consumers/odr/

Final Provisions

1. Consumer disputes are resolved by courts according to Polish law.
2. Non-consumer disputes are resolved by courts at the Store’s registered office.
3. Polish law applies, including the Civil Code and Consumer Rights Act.